Service Terms and Conditions

1. Minimum services hours starting from 3 hours each time.
2. The company only provides services to the registered customer and has the right to reject any services for other than registered address.
3. The company and the company's home attendants have the right to reject any unreasonable or risk job requirements.
4. If the starting time was delayed due the company's attendant, the service hours will be kept as the original booking. However, If the late cause by customer, there is no compensation.
5. All the reservation service should be made before 48 hours.
6. Any cancellation or changes schedule must be made before 1 working day. If any changes less than 1 working day, there is HKD100 of administration fee.
7. If customer break the booking, the company has the right to charge the customer for the service fee (as same as original booking).
8. Any night services arrangement not later than 2200 hours.
9. On request by customer, the Company accept to hold the door keys for the customer to provide daily cleaning services. However, customer must purchase their own home insurance. If the door key is lost, the Company will compensate the customer and maximum is HKD200.
10. If typhoon no.8 (or above) or Black Rainstorm warning signal was hoisted, all the services will be cancelled without notice. If the signal is lower on the same day and before 13:00, all the services appointment will be remain unchanged.
11. Customers who failed to settle the pre-payment or any delayed payment, the Company has the right to suspend provision of any services.
12. Customers must provide the appropriate supporting tools and cleaning solution, such as: long handle, solid ladders and so on.
13. If have pets, must inform the Company. For safety purpose, all pets must be placed in safety place before commencing work.